Privacy Policy

Information We Collect

We collect information that is necessary to provide you with a safe, personalised, and compliant gaming environment. When you register an account, we ask for details such as your full name, date of birth, email address, residential address, telephone number, and government-issued identification to verify your identity and meet legal obligations.

Financial information, including payment method details and transaction history, is collected to process deposits, withdrawals, and refunds. We also automatically gather technical data whenever you visit our site or use our mobile platform. This includes your IP address, browser type and version, device operating system, referring website, and pages you view on our platform.

In some cases we may receive additional information about you from trusted third-party service providers who assist with identity verification, fraud prevention, or payment processing.

How We Use Your Information

Your personal information is used to create and manage your gaming account, authenticate your identity, and process financial transactions. It helps us customise your experience, provide customer support, and ensure that our services comply with applicable Canadian laws and regulatory requirements.

We also use the data to improve our website and games, analyse player behaviour in aggregate form, detect and prevent fraud or money laundering, and communicate important account-related notices. Where you have given consent, we may send you promotional offers, newsletters, or personalised bonuses that we believe may interest you.

Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share it with carefully selected partners who help us operate our business. These include payment processors, game providers, customer support services, marketing agencies, and professional advisers who are bound by strict confidentiality obligations.

Information may also be disclosed to regulatory authorities, law enforcement agencies, or other government bodies when we are legally required to do so, or to protect the rights, property, or safety of Mr Bet Casino, our players, or the public.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to ensure the site functions properly, remember your preferences, and understand how players interact with our platform. Essential cookies allow you to log in and maintain your session. Performance and analytics cookies help us measure site usage and improve the player experience.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website and the games we offer.

Data Security

We take the protection of your information seriously and use reasonable technical and organisational measures to safeguard it. These include encryption of sensitive data, secure servers, access controls, and regular security reviews. While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure.

Data Retention

We retain your personal information only for as long as it is needed to fulfil the purposes outlined in this policy or as required by law. Once it is no longer necessary, we securely delete or anonymise the data in accordance with our internal retention schedules.

Your Rights and Choices

You have the right to access the personal information we hold about you, request corrections if it is inaccurate, and ask for deletion of your data where we no longer have a legitimate reason to keep it. You may also withdraw consent for marketing communications at any time by clicking the unsubscribe link in our emails or contacting our support team.

To exercise any of these rights or if you have questions about how we handle your information, please reach out to our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so that you remain informed about how we protect your information.

By continuing to use our website and services after any changes have been posted, you acknowledge that you accept the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team through the live chat feature on our website or by sending an email to our customer support address listed in the footer of the site.